Privacy Policy

Effective Date: 1/1/2025 

At Ellmira Financial, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By using our website and services, you agree to the terms outlined in this Privacy Policy. 

 

  1. Data Controller Information

Ellmira Financial is the data controller for the purposes of the Data Protection Act 2018 and GDPR. Our contact details are: 

  • Company Name: Ellmira Financial 
  • Address: The Nucleus, Brunel Way, Dartford, DA1 5GA 
  • Phone: 07755 352535

  1. Data We Collect

We may collect and process the following personal data: 

  • Personal Information: Name, email address, phone number, and any other information you provide when filling out forms on our website. 
  • Financial Information: Details relevant to mortgage or insurance inquiries. 
  • Technical Information: IP address, browser type, operating system, and other details collected through cookies and similar technologies (see Section 7 for details about cookies). 
  • Communication Information: Records of correspondence via email or phone. 

  1. How We Use Your Data

We collect and process your data for the following purposes: 

  • To respond to your inquiries and provide tailored advice. 
  • To process your mortgage or insurance applications. 
  • To send you relevant updates, newsletters, or promotional materials (only with your explicit consent). 
  • To improve our website and ensure its secure functionality. 
  • To comply with legal and regulatory requirements. 

  1. Legal Basis for Processing Data

We process your data based on the following lawful grounds: 

  • Consent: When you provide explicit consent for us to process your personal information. 
  • Contractual Obligations: To fulfill contracts or provide services you’ve requested. 
  • Legal Obligations: To comply with UK and EU legal requirements. 
  • Legitimate Interests: For internal business operations such as improving services and ensuring security. 

  1. Sharing Your Data

We do not sell or share your data with third parties for marketing purposes. However, we may share your information in the following cases: 

  • With trusted service providers: To process applications, provide IT support, or host our website. 
  • With regulatory bodies: When required by law or for compliance purposes. 
  • With financial institutions or insurers: When necessary for processing mortgage or insurance applications. 

  1. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. When your data is no longer needed, it will be securely deleted or anonymized. 

  1. Cookies and Tracking

Our website uses cookies to enhance your experience and collect information about your use of the site. Cookies help us: 

  • Improve website functionality. 
  • Analyze traffic and user behavior. 
  • Deliver a tailored browsing experience. 

You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy. 

  1. Your Rights

Under the GDPR, you have the following rights: 

  • Right to Access: Request a copy of the data we hold about you. 
  • Right to Rectification: Correct any inaccurate or incomplete data. 
  • Right to Erasure: Request the deletion of your data in certain circumstances. 
  • Right to Restrict Processing: Limit how your data is processed. 
  • Right to Data Portability: Request your data in a machine-readable format. 
  • Right to Object: Object to data processing based on legitimate interests or direct marketing. 
  • Right to Withdraw Consent: Withdraw your consent for data processing at any time. 

To exercise your rights, contact us at [email protected]. 

  1. Data Security

We take the security of your data seriously. Measures include: 

  • Secure servers and encryption protocols. 
  • Regularly updated firewalls and antivirus systems. 
  • Access controls to limit unauthorized access to your data. 

  1. Data Transfers Outside the UK or EU

If we transfer your data outside the UK or EU, we ensure that adequate safeguards are in place to protect your data, in compliance with GDPR requirements. 

  1. Complaints

If you believe your data has been handled improperly, you can file a complaint with us at [email protected] or contact the UK’s Information Commissioner’s Office (ICO): 

  • Phone: 0303 123 1113 

  1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or our business practices. Please check this page periodically for updates. 

If you have any questions about this Privacy Policy or how we handle your personal data, don’t hesitate to contact us.